UX/UI Design
Research
Design Systems
The existing landscape made data discovery a cumbersome process. The lack of a central catalog hindered users' ability to find and utilise relevant data. This created inefficiencies, security issues, and obstacles to data-driven decision-making.
Data Product creation was done without a UI, relying on highly technical skilled users to create data products using API's, this became a barrier for creation, reducing the amount of users who could contribute.
To address these challenges, we created a data platform that streamlined data discovery, simplified creation, enhanced security and empowered users to leverage data effectively.
Outcomes
Increase in data product usage after initial launch. Helping the bank become more data-driven.
Reduced data product registration time down to 3 minutes on average
For this project, I led the design and research strategy. It was my responsibility to extract requirements from stakeholders, connect with users to understand their landscape and create hi-fidelity designs and prototype whilst collaborating with front-end development
01
Available data is scattered across the organisation, difficult to discover what's available and who can use it
02
The process of creating a data product is long and highly technical, limiting the amount of users who can create
03
Lack of access control processes in place for existing data, relying on due diligence of data owners
We interviewed a variety of data producers and consumers to understand the current data product creation process and process for discovering and consuming data across the organisation. This helped us identify various painpoints and opportunities to help shape the solution
Conducted user interviews with 8 producers and consumers to understand the creation, discovery and consumption process
Conducted weekly workshops with SME's, and users within the data practice to review progress and encourage collaboration with the project
Access to users was very difficult for this project, limiting our potential to gain insights on this unique piece of software. As a team, we needed to be extremely adaptable a flexible to manage very fluid requirements throughout due to the extreme technical back-end nature of the project.
The research we could conduct enabled us to get some understanding of the key processes, identify the pain points: the average creation time took over 15 minutes and was done solely through code using API's without a UI, Discovery was done virtually through word of mouth, access to products was long and arduous to gain permissions.
With these insights, we designed a retail-inspired platform with a comprehensive filterable catalog, an intuitive multi-step data product creation flow and role-based permissions system to control access.
Key Features
002
We designed a retail-inspired catalog for discovering available data products, a central location for all data products in the organisation. Users could search and filter to refine their search results.
02 Data Creation Wizard
The average time for creating a data product was around 15 minutes or more, and required highly skilled coding ability in order to create it. We wanted to significantly reduce the time taken but also make the process more accessible, attracting more producers to the platform.
We designed a multi-step wizard within the platform to streamline the creation process. Dividing the required fields into logical sections, with the ability to save as a draft and come back at a later stage.
03 Customisable Check-Out
The complexities of data products required a highly customisable experience, what platforms to consume with?, which version of the data?, which output port type do you want to consume from?
04 Role Based Access Control
Controlling permissions and access to data was a high priority feature, we need to ensure data was secure and on a "need to access" basis. We leveraged the existing "AD group" structure the organisation employed to create a "Role-based" access control system.
